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  • Over 13000 live events per year
  • Barclays Premier League
  • UEFA Champions League
  • La Liga, Ligue 1 & Serie A

..and much more

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FAQs

Content

  1. Which channels does broadcast the Barclays Premier League (BPL)?

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    We are showing all BPL matches, live and exclusive in HD. Our main BPL channels is HD1 and HD11, which show all the top BPL games each week and are all included in the Full Sports Package. However, beIN SPORTS is broadcasting all 380 BPL games live, which means that when several games are being played at the same time, some games will also be offered on our other HD.

  2. On which channels will the other top leagues be broadcasted?

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    For Champions League, the top games are exclusively on HD1, while the other games are on HD2 to HD8. La Liga (Spain), Serie A (Italy), Ligue 1 (France) and all of our other football content are showed on HD2 to HD10.

  3. Which channels do have English language commentary?

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    HD11 and HD12 are our primary English language channels.

  4. Will I still be able to watch Barclays Premier League on Abu Dhabi Sports?

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    No. beIN SPORTS has the exclusive rights to BPL, so you will need to be a beIN SPORTS subscriber to watch Barclays Premier League football.

Packages and prices

  1. What channels are included in the different packages?

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    The Full Sports packages is made of all channels of the Basic package HD1 to HD15 channels, plus NBA TV and Fox Sports.
    For all the details on our packages, please visit: http://www.en.beinsports.net/packages-price

  2. Why are the long-term packages only valid until 31st May 2014?

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    In June 2014, the FIFA World Cup will take place in Brazil. For this special event, beIN SPORTS will be launching special World Cup packages.

  3. How much will I pay for a new Full Sports Package subscription?

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    For the Full Sports Package, the 12-months price will be pro-rated so that you only pay for the time you subscribe until the 31st of May 2014.
    For more information about prices, please visit our website: http://www.en.beinsports.net/packages-price

  4. Why have you increased prices?

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    This season, with the full exclusive Barclays Premier League rights beIN SPORTS is adding more top quality football to its service. We are also offering 9 new HD channels with more games broadcasted in Full HD.
    In addition we are also now offering leading US sports channels NBA TV and Fox Sport included in your Full Sports Package. Our packages continue to offer among the best value in the region for the quality of the content offered.

  5. What is the cost to upgrade from Events to the Full Sports Package?

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    The cost will be the difference between what you have paid for your current subscription and the Full Sports Package price in your region.
    To know exactly the amount that will be paid, please visit our price calculator at: (This Feature will be available soon).

How to subscribe, renew or upgrade

  1. Where can I buy a subscription?

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    beIN SPORTS subscriptions can be bought for TV or mobile devices.

    • DTH subscriptions
      Subscriptions can be purchased at our official distributors. The list of all beIN SPORTS distributors is available on our website: http://www.en.beinsports.net/dealers
      Some IPTV providers also distribute beIN SPORTS channels. These providers are Ooredoo in Qatar, du and Etisalat in UAE, Mobily and STC in Saudi Arabia.
    • Online subscription (PC and mobile devices)
      Online subscriptions can be bought on our dedicated website: https://secure.en.beinsports.net/buy
  2. How can I know when I will have to renew my subscription?

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    You can know the end date of your subscription using our website http://www.en.beinsports.net

  3. I am an existing Events subscriber – can I get the new channels in the Full Sports package?

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    No. If you wish to have access to the additional channels (HD1 to HD8, HD11 to HD15, NBA TV and Fox Sports), you need to subscribe to an upgrade.

  4. I am an existing Basic subscriber – can I upgrade to the Full Sports package?

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    Yes. To know the price you will have to pay, please visit: http://www.en.beinsports.net/packages-price

  5. Am I able to pay my subscription monthly?

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    Not at the moment We will offer monthly subscription option starting March 2014.

  6. I have an active subscription, I don’t have a secured receiver?

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    You need to secure your receiver. If you have a Humax HD-Free or Humax IR-3000 HD you can secure it here www.beinsports.net/register

    Alternatively, you can purchase one of our already secured beIN SPORTS receivers, You can locate your nearest dealer here  www.beinsports.net/dealers

    If you wish to discontinue your subscription, a refund can be obtained for the portion of your unused subscription from the 1st of June to the effective end of your subscription. Please visit http://www.en.beinsports.net/gosecure-refund

Technical questions

  1. How can I know if my receiver is certified by beIN SPORTS?

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    As of today, the certified receivers are Humax models HD - Free and IR 3000 HD

  2. I am currently receiving beIN SPORTS by satellite – do I have to change my receiver to have access to the new packages?

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    No, you can continue using your current Set-Top-Box to enjoy our programs if you own one of the certified STBs as mentioned above.

  3. What frequencies should I use to watch beIN SPORTS channels?

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    To know what satellite frequencies should be used, please visit our website: http://www.en.beinsports.net/frequencies

  4. Do I need to retune my receiver to access to the new channels (HD7 to HD15)?

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    Yes, you have to retune your STB to receive our new HD channels (HD7 to HD15). To know the frequencies, please see the following link: http://www.en.beinsports.net/frequencies

  5. An error message is displaying on my screen, what should I do?

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    Error Explanation How can I solve my problem?
    E04 Please insert smart card The smartcard is not present Please insert the smartcard in the smartcard slot and in the right direction.
    E05 Unknown card The smartcard is faulty ,

    OR the smartcard is not an Irdeto or Viaccess one,

    OR the smartcard is inserted in wrong way.
    Please insert the smartcard in the right direction.

    If you have inserted the smartcard in right direction and you still observe the same error message please visit our nearest distributor for smartcard check / replacement
    E06 Smart card failure The smart card is not inserted in right way

    OR the commas between the smartcard and CAM "smart card slot" has failed.
    Please insert the smart-Card in the right way (usually in the direction of the arrow)

    If you still observe the same error message, please visit our nearest distributor and your smart-card will be checked and replaced if necessary
    E07 Checking smart card The receiver is currently controlling that the smart-card is compatible with beIN SPORTS channels Please wait, your smartcard is being verified.

    The message should disappear after a few seconds.
    E16 Service is currently scrambled The viewer is not entitled to watch this service This is an indication that your current subscription has expired. To know how to renew your subscription, visit
     http://www.en.beinsports.net/dealers

    You can also contact beIN SPORTS Customer Care (+974 44422346) or visit our website
     http://www.en.beinsports.net/customer-service

    E19 Service is currently scrambled The smartcard has expired This is an indication that your current subscription has expired. To know how to renew your subscription, visit www.beinsports.net/dealers


    Please contact beIN SPORTS Customer Care +974 44422346 or visit our website www.beinsports.net/customer-service

    E30 Service is currently scrambled There is a key mismatch between the Rights and the smartcard If you have left your card outside of the receiver for some time, please wait for a few minutes and you should be able to enjoy beIN SPORTS shortly.

    Please contact beIN SPORTS Customer Care +974 44422346 or visit our website
    http://www.en.beinsports.net/customer-service

    E34 Service is currently scrambled The STB you are using has not been certified Please refer to the technical section of these FAQs
    E48 No signal The satellite signal has been lost Please check your dish setup or your receiver cable in the technical part of these FAQs
    E50 No xxx service available This service is not available in the bouquet. Please check with your satellite provider.
    E52 Searching for signal at xxx MHz Service cannot be found

    OR the signal drops away

    Please check your dish setup or your receiver cable in the technical part of these FAQs

     

beIN SPORTS CONNECT

  1. Why did my email address appear on the stream?

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    You may see your email address appear on the live stream in certain programs. Do not worry, only you can see this and this is just our systems ensuring that you have the necessary access levels to view our content.

  2. What can I access through the new channels?

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    The new channels give access to all beIN SPORTS CONNECT premium channels online - no matter which package you choose, all our great content is included, like Barclays Premier League, UEFA Champions League, La Liga, Ligue 1, Serie A and much more.

  3. Will the price of the Season Pass reduce over time?

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    Yes! The Season Pass will reduce at just $15 per month, and will continue reducing in cost by month as the season progresses. Please note that this subscription will expire on 31st July 2014.

  4. I'm an existing subscriber - what happens to my subscription?

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    Great news - you will have access to all beIN SPORTS CONNECT premium channels on your current subscription, regardless of which of our previous packages you purchased.
    To find your next bill date, log in to the site and visit the 'My beIN' section. Your next bill date will be listed in the 'Account Summary'. For any additional queries please contact us.

  5. What does a subscription include?

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    A subscription to the beIN SPORTS CONNECT service includes full access to watch all beIN SPORTS CONNECT premium channels online, showing official LIVE streams in high quality.
    Video on Demand video highlights are also available in the “ Videos “ section of the website.
    This content is available exclusively in the Middle East and North African territories including: Algeria, Bahrain, Chad, Djibouti, Egypt, Iran, Iraq, Jordan, Kuwait, Lebanon, Libya, Mauritania, Morocco, Oman, Palestine (including the Gaza Strip and the West Bank), Qatar, Saudi Arabia, Somalia, Sudan, Syria, Tunisia, United Arab Emirates and Yemen.
    beIN SPORTS CONNECT is an official premium sports service, where you are able to watch beIN SPORTS channels on your computer, through your Mobile and Tablet Apps, with a high quality viewing experience using the latest video streaming technology.
    beIN SPORTS CONNECT also features additional, exclusive live events not available on beIN SPORTS channels from the world's top sports.
    beIN SPORTS CONNECT has been created in partnership with official rights holders and only shows legitimate, legal content.

  6. What types of subscription are available?

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    There are currently a number of packages available to purchase from beIN SPORTS CONNECT online service.
    Kindly, click on the below link to subscribe directly to the desired package from our Buy Page:
    https://secure.en.beinsports.net/buy

    beIN SPORTS CONNECT subscriptions are available exclusively in the Middle East and North African territories including: Algeria, Bahrain, Chad, Djibouti, Egypt, Iran, Iraq, Jordan, Kuwait, Lebanon, Libya, Mauritania, Morocco, Oman, Palestine (including the Gaza Strip and the West Bank), Qatar, Saudi Arabia, Somalia, Sudan, Syria, Tunisia, United Arab Emirates and Yemen.
    beIN SPORTS and beIN SPORTS News channels are free to view.

  7. How do I subscribe to beIN SPORTS CONNECT?

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    Simply select your subscription type, then create a personal account and follow the simple https://secure.en.beinsports.net/buy registration process.

  8. I have a login, how do I re-subscribe?

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    If you have your login details from a previous registration or subscription, simply select the "Sign in" button at the top of the site and add in your details. Then, once signed in, proceed to the “ My beIN ” section, then select the "Subscribe" link or the "Subscribe now" button at the top of the site.

    If you do not remember your previous login details, you may retrieve your password by selecting the "Forgotten password?" link on the sign in window. Your password will be emailed to your email address on file. Alternatively, you may sign up for a new account using a different email address than you registered with previously.

    If you require any further assistance, please contact us and our team will get back to you as soon as possible.

  9. By subscribing to beIN SPORTS CONNECT, do I have full access to all available content?

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    Yes, subscriptions currently allow full access to all beIN SPORTS channels. You can enjoy all of our scheduled live events in addition to our on demand coverage.
    Please note that the beIN SPORTS CONNECT service is a simulcast of our beIN SPORTS television channels with the addition of extra matches or live events which are not available on our television channels.

  10. Once subscribed, how long does it take until I can start watching premium content?

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    When you have subscribed to beIN SPORTS CONNECT, you will have immediate access to the service, therefore you are free to watch your selected live content or view a video on demand.

    Should you have any problems please contact us and our team will get back to you as soon as possible.

  11. How do I unsubscribe from www.beinsports.net?

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    If you have a current subscription and want to unsubscribe from beIN SPORTS CONNECT, you can do so by signing into www.beinsports.net/connect using your current login email address and password then following these steps


    - Click on My beIN section on top of the page
    - Click on Cancel Subscription under Purchases
    - Choose reason for cancellation
    - After that you will receive a message informing you that the process was successful

     Should you require any additional information please contact us and our team will get back to you as soon as possible.

  12. I have a still valid In-App purchase taken in 2013 using old Al Jazeera Sport app, and I can no longer connect to new beIN SPORTS App.

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    Please contact us on migration.lite@beinpsorts.net with proof of purchase.